Portfolio Management
Hosted
Changepoint is offered as a software-plus-services (SaaS) solution by Montera. Montera’s
Methodology delivers fast, flexible hosted Changepoint solutions tailored to fit
the needs of the customer.
High Performance and Reliability
Montera acts as a seamless extension to your organization's existing network infrastructure,
integrating easily with existing technologies and third-party software applications
you use to run your business. Utilizing leading edge, high-performance technologies,
Montera offers your organization the same security, stability, reliability and performance
you would expect from hosting Changepoint at your own site.
Rapid Deployment with the Compuware Quickstart Program
As a hosted solution, it's critical that Montera is configured, customized and deployed
rapidly so your organization can get up and running as quickly as possible. Montera's
QuickStart implementation methodology helps customers "go live" with a customized
solution within a matter of days.
Increased ROI Through Reduced IT Resource Consumption
In addition to the significant ROI customers realize from implementing Changepoint,
Montera provides significant savings in IT hardware, software and personnel resources.
Montera’s Operations Team become part of your team seamlessly. These Montera experts
draw on their years of experience to ensure that every Montera’s hosted implementation
is optimized.
Extensive Support Services
At Montera, we believe that customer service and technical support play a large
role in the success or failure of any hosted solution. So we invested heavily in
each of these critical areas to make sure Montera offers our hosted customers the
same high performance, quality and reliability that Changepoint Enterprise customers
enjoy.
At the heart of Montera's customer service mandate sits the Customer Management
Team. Each Montera customer is assigned an Account Manager who proactively monitors,
supports, and consults with each customer to ensure optimal support and customer
satisfaction. This team of service experts pride themselves on catching problems
before they happen, so the impact on your organization is minimized.
Montera's technical support services have been built to provide Montera customers
with the flexible, responsive support required to succeed with a business-critical
application like Changepoint. Offering dedicated support representatives, guaranteed
response times and a support request prioritization system, Montera offers the assurance
that your organization will receive the support you need, when you need it.