CRM
Hosted
ONYX CRM is offered
as a software-plus-services (SaaS) solution by Montera. Montera’s Methodology delivers
fast, flexible hosted ONYX CRM
solutions tailored to fit the needs of various markets or industries. Montera has
been providing a high-availability of software-plus-service on the Onyx enterprise
suite for many years through high-availability Service Level Agreements.
High Performance and Reliability
Montera acts as a seamless extension to your organization's existing network infrastructure,
integrating easily with existing technologies and third-party software applications
you use to run your business. Utilizing leading edge, high-performance technologies,
Montera offers your organization the same security, stability, reliability and performance
you would expect from hosting Onyx at your own site.
Increased ROI Through Reduced IT Resource Consumption
In addition to the significant ROI customers realize from implementing Onyx, Montera
provides significant savings in IT hardware, software and personnel resources. Montera’s
Operations Team becomes part of your team seamlessly. These Montera experts draw
on their years of experience to ensure that every Montera hosted implementation
is optimized.
Extensive Support Services
At Montera, we believe that customer service and technical support play a large
role in the success or failure of any hosted solution. So we invested heavily in
each of these critical areas to make sure Montera offers our hosted customers the
same high performance, quality and reliability that Onyx Enterprise customers enjoy.
At the heart of Montera's customer service mandate sits the Customer Management
Team. Each Montera customer is assigned an Account Manager who proactively monitors,
supports, and consults with each customer to ensure optimal support and customer
satisfaction. This team of service experts pride themselves on catching problems
before they happen, so the impact on your organization is minimized.
Montera's technical support services have been built to provide Montera customers
with the flexible, responsive support required to succeed with a business-critical
application like Onyx. Offering dedicated support representatives, guaranteed response
times and a support request prioritization system, Montera offers the assurance
that your organization will receive the support you need, when you need it.