CRM
ONYX CRM
Onyx provides flexible CRM solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer relationship management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue.
With Onyx, Montera can implement a CRM solution that is exactly what you want--a customer relationship management solution that powers the processes that make you unique and successful--and you can do it faster and more affordably with Onyx. Our flexible, scalable, architecture supports your business as you expand and change. You can be up and running, even with special customizations, within a timeframe and budget that makes sense. More importantly, you can easily make changes as you go on to support new processes or practices.
Onyx can deliver superior ROI and help you make more money faster. ROI is a function of rapid implementation, user adoption across the enterprise, and the ability to differentiate after the initial implementation. With Onyx CRM Solutions, you can customize and integrate quickly to power the various and ever-changing processes and customer experiences you need to seamlessly deliver across your enterprise.
Onyx organizes everything - information, processes and interactions - around the customer. The Onyx Enterprise CRM solutions work together to help you operate smoothly and effectively. With Onyx, you can capture and centralize information from your customer interactions, then leverage that information along with data from other systems in a way that helps you execute business processes with speed and consistency. Finally, you can analyze the results of those efforts and adjust course to improve efficiency or capitalize on new opportunities. This comprehensive and integrated solution portfolio helps you drive better customer experiences and achieve higher levels of performance throughout the organization.
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Onyx Customer Management
Capture and Centralize information from all customer interactions to create a single, comprehensive view of your customer.
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Onyx Process Management
Design, Automate, and Manage your business processes to optimize performance and increase the agility of your business.
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Onyx Performance Management
Analyze and Adjust your business processes based on customer data delivered through pre-built data cubes, reports and dashboards.
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Onyx Customer Management
Centralize interactions for strategic advantage
Onyx Customer Management solutions create synergy across all of your departments and interaction channels-Internet, phone, fax, email or in-person. In each interaction, intelligent scripts guide your representatives to not only solve the problem at hand, but to uncover additional customer needs, resulting in more cross-selling opportunities. With Onyx, you can align your customer experiences across channels, products, services and organizational boundaries providing you with a single view-the complete picture-of each customer to help you deliver a more consistent and compelling experience.
Close the information gap
Onyx Customer Management consolidates information, processes and interactions into one system. All customer-facing employees-contact center agents, service managers, sales professionals and others-can become more informed, productive and responsive no matter where they are.
Get enterprise-class functionality without sacrificing flexibility
Onyx Customer Management is a unified application built on an extensible, web services architecture. It has the sales, marketing and service capabilities you need for global operations, plus openness and versatility no other customer management solution can match.
Unify interactions; act more decisively
Onyx Customer Management blends all your communication channels. It integrates information from Internet, email, phone or in-person interactions, to deliver a comprehensive customer view that's up-to-date and relevant.
Bringing it all together
Onyx Customer Management consolidates information and interactions through three audience-specific portals:
- Onyx Employee Portal provides a centralized workspace for sales, marketing, service and support teams to unite around the customer. And employees on the go are always in touch via the mobile device of their choice.
- Onyx Partner Portal promotes collaboration and drives sales efficiencies with key partners.
- Onyx Customer Portal integrates your website with the rest of your customer-facing operations.
Onyx Process Management
Execute with speed and consistency
Onyx Process Management is a robust and flexible platform that allows you to automate, manage, and evolve business processes to optimize performance and increase agility-without huge disruptions or expenditures.
Lower development costs and adjust easily
Onyx Process Management helps you model, execute, and modify business rules and workflows via easy-to-use process modeling tools without writing code.
Rapidly respond to changing market dynamics
Onyx Process Management allows you to expand your pool of resources beyond IT - giving your business groups the ability to create and if needed, modify processes to rapidly respond to the ebb and flow of the market.
Ensure consistency and avoid duplication
Onyx Process Management enables you to catalog and manage processes in a single repository so you can see all process interdependencies and can re-use process components to ensure consistency.
Enhance visibility and control
Onyx Process Management enables you to monitor and enforce processes, internal policies and controls in real time. At every step along the way, you can see what is happening and make the necessary adjustments to ensure compliance.
Ensure organizational alignment
Orchestrate complex customer processes within and across departments to make the right information available to support the right business and customer decisions.
Onyx Customer Management consolidates information and interactions through three audience-specific portals:
- Risk management - to protect your business and your customer relationships
- Customer acquisition - to shorten sales cycle times and better integrate channels
- Client service operations - to optimize customer interactions and reduce costs and cycle times for service-related issues
- Distribution management - to increase efficiency and profitability in the distribution chain
Onyx Performance Management
Analyze results and adjust course
The Onyx Performance Management solution portfolio including the flagship product, Onyx Analytics, provides solutions that enable you to analyze and adjust your customer-facing operations through better performance metrics. Onyx Analytics is tightly integrated with Onyx Customer Management, so you can leverage our pre-built customer reports, cubes, and templates to quickly get a picture of key customer information. Or take advantage of the straightforward business intelligence tools to customize report creation and delivery, deliver managed reports, dashboards, scorecards, online analysis, as well as enable self-service reporting and queries. With flexible, user-friendly reporting capabilities, everyone can have the right customer information from Onyx and other data sources delivered in the right way.
Pre-integrated leading business intelligence
Onyx Analytics embeds Cognos 8 Business Intelligence, the best of breed business intelligence and performance management solution from Cognos® providing pre-packaged reports, drill down capability and single sign-on security.
Accurate data that you can trust
Onyx Analytics provides you with data you can trust. It gives you a single, accurate view of your customer information. Instead of spending time debating the validity of your data, you'll spend time deciding what to do with it.
Easy to use tools for all users
Novice to advanced users can easily create and share relevant reports. Onyx Analytics is intuitive, with drag and drop simplicity for the creation of simple or complex report layouts.