CRM
Application Management
Optimizing the Performance and Value of Your Applications and Your Business
Business today demands that organizations operate efficiently and maximize the value
of all resources. Competition is fierce and the pressure to drive value and return
on investment has never been more profound. In a world where corporate performance
increasingly depends on technology to provide competitive advantage, maintaining
high-performance applications is essential for success.
At Montera we recognize the demands faced by our clients. We provide the expertise
and resources that allow you to focus on strategic IT initiatives, reduce operational
costs and leverage the power of technology for competitive advantage.
Montera- The Application Management Experts
Through an Application Management service offering that is both innovative and flexible,
Montera delivers operational and technical expertise through complete or selective
outsourcing. Montera's Application Management Services encompass the full application
lifecycle from development, management, maintenance, to support and governance and
are applied to a wide range of application types including ERP,
CRM and Financials.
With a combined 100+ years of executive experience in technology innovation and
operational excellence, Montera is well equipped to deliver Application Management
solutions that enable clients to dramatically improve their support of mission-critical
applications. This leads to direct benefits on staff morale, application performance,
quality, user satisfaction, and the bottom line.
The Benefits of Montera's Application Management Services
The foundation of Montera's service model is a commitment to deliver recognizable
and measurable value for our clients through a proven delivery methodology. Our
dedication to this objective is supported by an operational team that has developed
a process-oriented approach based-on years of MIS and Operations Management.
- Complete or Selective Application Management - Services and support delivered so
you have the flexibility or freedom to determine resource and asset allocation and
the ability to liberate staff to focus on core, strategic initiatives.
- 24/7 Support - Montera Application Specialists provide Help Desk and Call Centre
support on a worldwide, 24/7 basis.
- Increasing Utility and Value - We assist clients in maximizing the utility and value
of existing or legacy applications through performance, bug fixes, enhancements,
and code optimisation.
- Service Level Agreement - Montera delivers using a measurable, delivery model, based-on
experience, defined processes and best practices.
- Montera's Panorama Customer Portal - provides a complete customer perspective of
applications, performance and is the definitive self-serve portal for real time
reporting, service and information for Montera clients.
- Predictive Performance - Through Montera's combination of services, support and
application optimisation services, clients and users both enjoy predictive and consistent
service and performance.